Nassima Terms of Service

Last Updated: 2nd February 2026

These Terms of Service (“Terms”) are a binding agreement between you (the individual or entity using the service) and Garage Hero L.L.C-FZ, a UAE company, which operates the Nassima platform (“Nassima,” “we,” “us,” or “Service Provider”). By accessing or using Nassima’s website, application, and services (collectively, the “Services”), you agree to these Terms and our Privacy Policy. If you do not agree, you must not use the Services. You represent that you are at least 18 years old and, if registering on behalf of a business, have authority to bind that business. These Terms may incorporate additional Service-Specific terms for certain features; in case of conflict, the specific terms prevail.

Nassima is a software-as-a-service platform that provides tools for businesses to manage their operations, including, but not limited to:

• Messaging and Communication: Manage customer communications via email, SMS, and other channels, with scheduling and campaign management tools (only to recipients who have provided appropriate consent).
• Storefronts and Orders: Create online storefronts to display products or services, process orders, and manage work orders or appointments.
• Invoicing and Payments: Generate and send invoices and enable customer payments through integrated third-party payment providers.
• AI-Powered Features: Utilize artificial intelligence to generate content, recommendations, reports, or other outputs to assist in business operations. AI-generated outputs are provided for informational purposes and should be reviewed by you before use (see Section 11 regarding AI services).
• Analytics and Integrations: Access business analytics and integrate Nassima with selected third-party applications or APIs (such as accounting systems, messaging services, or AI providers) to extend functionality.

The Services are offered globally and may be used for internal business purposes in accordance with these Terms. Nassima provides a software platform that facilitates operational tools and integrations for businesses. Nassima does not provide goods or services to your customers and is not a financial institution, bank, or money transmitter. Payment functionality within the platform may be enabled through independent third-party payment providers (such as Stripe or other supported processors). Nassima does not hold, store, or transmit customer funds, and all payment processing and settlement are handled directly by the relevant payment provider.

Account Creation: To use Nassima, you must create an account and provide accurate, current information including your name, business name, contact information, and (if required) payment details. You agree to keep your information updated and accurate. Only one account per user is permitted unless authorized by us. If you create an account on behalf of a company or organization, you represent you have the authority to do so.

Account Credentials: You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must use a strong password and secure your account access. Notify us immediately at [support@nassima.ai] if you suspect any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to secure your account.

Authorized Users: If you allow employees or other authorized persons (“Authorized Users”) to access the Services under your account or subscription, you are responsible for their acts and omissions. Per-User Use: Each Authorized User must have unique login credentials – credentials may not be shared. You agree to maintain an active subscription seat for each individual user. You acknowledge that you will be liable for all actions of users under your account and will ensure they comply with these Terms. If your plan is limited to certain numbers of users or locations, you will not exceed those limits without adjusting your plan.

Eligibility: You must be at least 18 (or the age of legal majority in your jurisdiction) to use Nassima. You may not use the Services if you have been suspended or removed by us in the past, or if any laws prohibit you from doing so.

Plans and Billing: Nassima’s Services are provided on a subscription basis. You may choose from available plans with different features and usage limits. Each subscription will commence on the start date of the paid plan and auto-renew for successive periods (e.g. monthly or annually) unless canceled in accordance with these Terms. Subscription fees may depend on the number of users, transactions, or other usage metrics applicable to your chosen plan. Usage-based fees (for example, fees per text message or per payment transaction) may also apply.

Payment Authorization: By subscribing, you authorize us (or our payment processor) to charge your provided payment method for all applicable fees and taxes on a recurring basis until you cancel. All fees are in U.S. Dollars (unless otherwise specified) and are non-refundable except as stated in these Terms or required by law. You are responsible for any applicable taxes, duties, or similar governmental charges on the Services, except our income taxes.

Free Trials and Promotions: If we offer a free trial, the trial period will last as communicated at sign-up. We reserve the right to terminate any trial at any time. At the end of a free trial, you must subscribe to a paid plan to retain any data or continued use of the Services; otherwise, your data during the trial may be deleted permanently. Services provided during a free trial are on an “as-is” basis without warranties or support.

Cancellation: You may cancel your subscription by giving us notice (through the account settings or via email to support) at least 15 days before the next monthly renewal, or 60 days before an annual renewal (as applicable). Cancellation will take effect at the end of the current paid term. We do not provide refunds or credits for partial subscription periods or unused Services. If you cancel or downgrade, you are responsible for exporting your data prior to termination (see Section 8 on Data Retrieval).

Late Payments: If your payment method is declined or your account becomes delinquent, we may suspend or terminate your access to the Services after providing notice and an opportunity to cure. Late payments may bear interest at the rate permitted by law, and you agree to pay any collection costs (including reasonable attorneys’ fees) if your account is sent to collections.

We reserve the right to modify the subscription fees or introduce new fees with at least 30 days’ advance notice to you. New prices will apply only upon the next renewal of your subscription term.

Authorized Use: You may use Nassima solely for your internal business purposes in accordance with these Terms. Subject to your compliance, we grant you a limited, non-exclusive, non-transferable license during your subscription to access and use the Services, including any software or applications, for the number of users and locations under your plan. This license allows you to use our platform’s features (messaging, storefront, invoicing, etc.) to operate and manage your legitimate business activities. You may not sublicense or commercially exploit the Services except as expressly permitted by us.

Prohibited Activities: You agree not to engage in any of the following prohibited uses of the Services:

• Illegal or Harmful Conduct: Do not use the Services for any unlawful purpose or to violate any law or regulation. You must not use the Services to transmit any content that is illegal, harmful, fraudulent, defamatory, obscene, or otherwise objectionable (including content that promotes violence, harassment, or discrimination).
• Unsolicited Communications: You must not use the Services to send spam, mass emails/SMS, or other unsolicited messages to individuals who have not consented to such contact. All communications sent via Nassima must be to recipients who have opted in or given legally required consent. You represent and warrant that for any customer data (e.g., phone numbers or emails) you upload or use in Nassima’s messaging features, you have obtained all necessary permissions to contact those individuals.
• Interference and Misuse: Do not interfere with or disrupt the integrity or performance of the platform. This includes not introducing viruses or malicious code, not attempting to probe or breach our security measures, and not overloading the system (e.g., via automated scripts outside permitted use). You must not attempt to reverse engineer, decompile, or derive the source code of our software, nor scrape or data-mine our Services without authorization.
• Unauthorized Access: Do not allow anyone outside your organization (or unauthorized users within it) to use your account. You must not rent, lease, sell, or resell access to the Services, or use the Services on behalf of or for the benefit of any third party not expressly permitted by us. Sharing login credentials with unauthorized persons is prohibited.
• Violations of Others’ Rights: You must not use the Services in a manner that infringes or misappropriates any third party’s intellectual property rights or other rights. Also, you must not collect or harvest personal information of other users or third parties without consent.

We reserve the right to suspend or terminate your account if you engage in any of the above prohibited activities or otherwise violate these Terms.

Compliance with Laws: You are solely responsible for using the Services in compliance with all applicable laws and regulations. This includes, without limitation, privacy and data protection laws, anti-spam/marketing laws, consumer protection laws, export control and sanctions laws, and any industry-specific regulations that apply to your use of the Services. For example, if you use Nassima’s messaging tools, you must follow laws like the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act in the U.S., GDPR and e-privacy directives in the EU (for consent and content of communications), and similar laws in other jurisdictions. Export Controls: You agree not to use, export, re-export, or transfer any part of the Services or any related software in violation of export control or sanctions laws of the U.S., EU, or other applicable jurisdictions. You represent that you are not named on any government list of restricted parties, and you will not permit the Services to be used by any entity or in any country that is subject to embargo or special trade restrictions.

Customer/Client Data: In the course of using Nassima, you and your Authorized Users will submit or store data, content, and personal information (such as customer lists, messages, invoices, transaction records, work orders, etc.) into the platform (“Customer Data”). You retain all ownership rights in your Customer Data. We do not claim any ownership over the content or data you provide through the Services. These Terms do not grant us any rights to your Customer Data except for the limited rights that are needed to operate and improve the Services, as described below.

License to Operate Your Data: You grant Nassima (Garage Hero L.L.C-FZ) a non-exclusive, worldwide, royalty-free license to host, reproduce, process, transmit, and otherwise use your Customer Data solely for the purposes of (a) providing and maintaining the Services for you, (b) troubleshooting, securing, and improving the Services (including developing new features and analytics), (c) preventing or addressing technical or security issues, (d) enforcing our rights under these Terms, and (e) as required to comply with law or governmental requests. We will not use your Customer Data for any other purpose without your consent. In particular, we will not share your Customer Data with third parties for their own use, except as provided in our Privacy Policy or with your explicit consent.

Data Privacy and Processing: Our collection, use, and disclosure of personal information is described in our Privacy Policy (available at nassima.ai/privacy), which is incorporated into these Terms by reference. By using the Services, you acknowledge that you have read the Privacy Policy and understood that it explains how we treat your information. To the extent that you upload personal data of your customers or other individuals into the Services, you acknowledge that for purposes of applicable data protection laws, you are the “Data Controller” of that personal data and Nassima acts as your “Data Processor.” We will process personal data within Customer Data only on your instructions and for the purpose of providing the Services, and in compliance with applicable privacy laws. We offer a Data Processing Addendum (DPA) in line with GDPR, CCPA, and similar laws, which we can execute upon request to further govern such processing.

You are responsible for obtaining all necessary consents and legal bases for the personal data you collect and input into Nassima. For example, if you upload your end-customer’s contact information to send them messages or invoices, you must ensure you have the right to use that data for those purposes and to share it with us as your processor. We will implement appropriate technical and organizational measures to safeguard personal data within the Service and will notify you of any data breaches as required by law.

Third-Party Services and Integrations: If you choose to integrate or use Nassima with any third-party services (for example, syncing with an accounting software, or using an AI content generation API), you acknowledge that your data may be transmitted to or accessed by that third-party service. Third-party services have their own terms and privacy policies, and we are not responsible for their actions or omissions. By enabling an integration, you instruct Nassima to exchange relevant data with the third-party as needed to operate the integration. For instance, if you use an AI feature powered by OpenAI or another provider, the content you input (which may include personal data) will be sent to that provider to generate the AI output. We will limit the data shared to only what is necessary for the feature, and such third-party providers are contractually or legally bound to use it only for providing the service to us (not for their own purposes). However, we cannot guarantee their compliance with all obligations; please review any third-party AI provider’s terms. Use of third-party integrations is at your own risk, and you should discontinue or disable any integration if you object to how it operates.

Opt-In Communications: Nassima may provide features for you to communicate with your customers (via email, SMS, etc.). You acknowledge that you have sole responsibility for the content of communications you send using the Services and for ensuring that such communications are lawful. We simply provide a technical platform; we do not proactively monitor the messages you send. Do not use the Service to send unsolicited marketing messages without proper consent. You agree that you will only send messages to individuals who have given you valid consent to receive them (or where otherwise permitted by law), and you will honor all opt-out or unsubscribe requests. Nassima provides tools such as unsubscribe links in emails or processing “STOP” replies for texts; you must use these tools to ensure compliance. Further, you are required to follow all privacy and communications laws (e.g., GDPR for EU persons, CAN-SPAM for emails, TCPA for SMS in the US) when using our messaging features. We may suspend your messaging capabilities if we receive excessive spam reports or if required to comply with telecom regulations.

Data Retrieval and Deletion: Upon termination of your account or subscription, you will generally have a 30-day period to retrieve or export your Customer Data from the Service. After this data retention grace period, we may delete your Customer Data in the normal course of operation, and subsequent retrieval may not be possible. We may retain copies of your data in backups or archives beyond deletion, for a limited time, but will purge those according to our data retention policies. We also may retain information as necessary to comply with legal obligations or to resolve disputes. Refer to our Privacy Policy for more details on data retention and deletion.

Third-Party Payment Providers: Nassima integrates with one or more third-party payment processors (“Payment Providers”) to enable payment functionality such as online invoices, subscriptions, or checkout pages. Payment Providers may include services such as Stripe or other supported processors depending on your region or configuration. To use payment features, you must connect or create an account with the relevant Payment Provider.

All payments from your customers are processed directly by the Payment Provider and deposited into your account with that provider. Nassima does not collect, hold, transmit, or control customer funds. Nassima is not a payments intermediary, bank, or escrow service.

Merchant of Record: You are the merchant of record for all transactions processed through any Payment Provider connected to Nassima. You are solely responsible for the goods or services sold to your customers, including delivery, refunds, returns, disputes, and compliance with applicable consumer protection and payment laws.

Payment Provider Agreements: When you connect a Payment Provider account, you are subject to that provider’s terms and policies (for example, Stripe’s Services Agreement). Nassima does not control and cannot override the compliance, risk, or account decisions made by any Payment Provider.

Obligations for Using Payments: If you utilize Nassima’s invoicing or payment features, you represent and warrant that (a) all information you provide to the Payment Provider and to Nassima about your business and identity is accurate and truthful, (b) you will only process legitimate transactions with your bona fide customers for goods or services you have actually delivered or intend to deliver, (c) you will obtain any required authorizations from your customers before charging their payment methods, and (d) you will comply with all applicable payment network rules and legal requirements.

Payouts: Payment Providers are responsible for processing payments and transferring funds to your designated bank account according to their payout schedules. Nassima may display payment or payout information based on data received from Payment Provider APIs, but Nassima is not responsible for errors, delays, or interruptions in payment transfers.

Fees and Chargebacks: You are responsible for all processing fees, refunds, chargebacks, payment disputes, and fraud losses associated with your transactions. Any such disputes must be handled between you, the customer, and the Payment Provider. Nassima is not liable for financial losses arising from payment disputes, chargebacks, or fraudulent transactions.

Prohibited Payment Activities: You agree not to use the payment features for any illegal transactions or for businesses or products prohibited by the policies of the relevant Payment Provider or applicable law. Nassima reserves the right to suspend or disable payment features if your activities violate such policies or present elevated fraud or dispute risk.

Nassima acts solely as a software platform facilitating integrations with Payment Providers. Nassima is not a party to the transaction between you and your customers and does not guarantee payment collection. Any disputes regarding transactions must be resolved between you, the customer, and the Payment Provider.

Our Intellectual Property: The Services (including all software, code, processes, materials, templates, user interfaces, designs, and documentation) are the intellectual property of Garage Hero L.L.C-FZ or its licensors. All trademarks, logos, and service marks used in Nassima (including the name “Nassima” and associated logos) are owned by us or our affiliates. Except for the limited license expressly granted to you in these Terms, we reserve all rights, title, and interest in and to the Services and all related intellectual property. You must not remove or obscure any copyright, trademark, or proprietary notices on the platform.

You may not copy, distribute, modify, or create derivative works based on our Services unless expressly authorized. If you provide any feedback, suggestions, or ideas regarding the Services (“Feedback”), you grant us a perpetual, irrevocable, royalty-free license to use and incorporate that Feedback in our products and services without any obligation to you.

Your Content: Aside from Customer Data (addressed in Section 6), if you upload or publish any content using Nassima that is intended to be shared or viewable to others (for example, product descriptions on a public storefront, or posts in a community forum if one exists), you grant us a non-exclusive license to host and display that content as needed to provide the Services. You are responsible for ensuring you have the rights to any materials you post or use within Nassima. We do not monitor user-posted content but reserve the right to remove or disable content that we believe violates these Terms or rights of others.

The Services may contain links to third-party websites or may enable connections to third-party services (such as integrations or plugins). These are provided for convenience only. We do not control and are not responsible for third-party sites or services, and linking does not imply endorsement. If you access a third-party website or service from Nassima, you do so at your own risk, and your dealings with such third parties are solely between you and the third party. Nassima will have no liability arising from your use of any third-party content or service.

Your Warranties: You represent and warrant that you will use the Services in compliance with all applicable laws and regulations, and only as explicitly permitted by this Agreement. You further warrant that all information you provide to us is truthful and accurate, and that you have the right and authority to use any data or content you input into the Services (including obtaining proper consent for any personal data of others). If you are accepting these Terms on behalf of an organization, you warrant that you are authorized to bind that organization.

DISCLAIMER OF WARRANTIES: NASSIMA IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, regarding the Services, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee that the Services will be uninterrupted, error-free, or completely secure. We do not guarantee that our AI-generated outputs will be correct, or that any data will be accurate or reliable. You assume all risk for any decisions made or actions taken based on information obtained from the Services. No advice or information, whether oral or written, obtained from Nassima or through the Services shall create any warranty not expressly stated in these Terms.

For clarity, while we aim for high availability and data accuracy, no software or cloud service is perfect. Unexpected downtime, bugs, or data loss can occur. We will, however, use reasonable efforts to minimize disruptions and maintain security.

Beta Features: From time to time, we may offer new or experimental features in a beta or trial phase. Such features are provided “as-is” and without any warranty whatsoever, and may be changed or discontinued at any time.

Nassima may include optional features that utilize Artificial Intelligence or automated algorithms to assist you (for example, generating text for a message or analyzing data to provide insights). If you choose to use these AI-driven features, you understand and agree to the following:

• No Professional Advice: AI-generated outputs (such as recommendations, summaries, or content drafts) are provided for convenience and informational purposes. They are not guaranteed to be accurate, complete, or appropriate for your specific situation. For instance, an AI-generated message or report may contain errors or omissions because it relies on patterns in data. You should review and validate all AI outputs. They do not constitute professional advice (financial, legal, or otherwise) from us.
• Probabilistic Nature: AI systems work on probabilistic models and may produce results that are unexpected or seemingly incorrect. The AI might make assumptions or have limitations based on the training data. You must not rely solely on AI outputs for decisions that could result in significant harm or liability without human review.
• Client Responsibility: You remain solely responsible for any actions you take or decisions you make in your business, even if they were influenced by or based on suggestions from the AI features. You agree that Nassima (Garage Hero L.L.C-FZ) will not be liable for any damages or losses arising out of decisions you make based on AI-generated content or any actions the system performs that were configured by you (for example, if you set an AI-driven auto-response that sends incorrect information to a customer). Always use human discretion and oversight.
• Opt-In and Controls: We will not enable any fully-autonomous actions that affect third parties without your consent. Features that can send messages or take actions automatically (if any) will require you to configure and activate them. You can disable AI features if you do not wish to use them. We may also provide settings to adjust AI behavior or limits (for example, not sending certain types of AI-generated messages without approval). It is your responsibility to configure these settings to your comfort level.
• Data Usage for AI: Using AI features may involve sending your input data to our AI processing algorithms or third-party AI providers (as noted in Section 6 and the Privacy Policy). We will handle this data in compliance with privacy commitments. Unless you opt out (which may disable certain AI functionalities), you agree that we may use data from your usage of AI features to improve our algorithms and models, in an aggregated or de-identified form. We will not use any of your personal or Customer Data to train publicly available, general-purpose AI models outside of our platform without your explicit permission. In other words, your identifiable data will not be contributed to external AI training sets by us, except as needed to provide the Services and with measures to anonymize it.
• Third-Party AI Services: Some AI functionality may rely on third-party providers (e.g. OpenAI’s GPT or others). We do not make any guarantees about these third-party services and have no control over their performance or output. However, we will contractually require that such providers do not use your data for their own purposes, other than to provide the service to us. We will take reasonable steps to strip out direct identifiers before sending your content to an AI provider (for example, we aim not to send full names, contact info, or other identifiable details in prompts if feasible). Despite these efforts, you acknowledge there is some risk that context could reveal identity, and you accept that risk. We are not liable for how the third-party AI provider might inadvertently use or store the data you provided, beyond the obligations we’ve imposed on them. If a particular AI integration does not meet your requirements, you should not use it.

In summary, use of Nassima’s AI features is at your discretion and risk. We encourage you to treat AI output as a helpful tool to be double-checked, not as a definitive solution. We disclaim any liability arising from AI-generated content or actions, as stated above in the warranty disclaimer and limitation of liability sections.

Indirect Damages: To the fullest extent permitted by law, neither Nassima (Garage Hero L.L.C-FZ) nor you will be liable to the other for any indirect, incidental, special, consequential, or punitive damages whatsoever, or for any loss of profits, revenues, business opportunity, goodwill, anticipated savings, or data, arising out of or related to the Services or these Terms. This exclusion applies even if a party has been advised of the possibility of such damages and even if any limited remedy fails of its essential purpose.

Liability Cap: Except for the excluded damages above, and except for the specific liabilities described below, each party’s total aggregate liability to the other for all claims arising out of or related to the use of the Services or these Terms will not exceed the amount you have paid to Nassima in subscription fees in the 12 months immediately preceding the event giving rise to the liability (or \$1000, whichever is greater). If you have not paid any fee (for example, using a free plan), our liability is limited to \$1000. This cap applies whether the claim is based in contract, tort (negligence included), strict liability, or any other legal theory.

Exceptions: The above liability limitations do not apply to: (a) your payment obligations or any fees owed; (b) either party’s indemnification obligations under these Terms; (c) your breach of Section 5 (Prohibited Activities) or misuse of our intellectual property; (d) either party’s gross negligence or willful misconduct; or (e) liability that cannot be limited under law (such as certain statutory liabilities). In such cases, liability will be limited to the maximum extent permitted by law.

Basis of Bargain: Both you and we acknowledge that we have entered into these Terms relying on the limitations of liability stated herein, and that those limitations are an essential basis of the bargain between us.

Your Indemnification of Us: You agree to defend, indemnify, and hold harmless Garage Hero L.L.C-FZ (and its affiliates, officers, directors, employees, and agents) from and against any and all third-party claims, liabilities, damages, losses, fines, or expenses (including reasonable attorneys’ fees) arising out of or related to: (i) your use or misuse of the Services, (ii) your breach of any provision of these Terms or violation of any applicable law or regulation, or (iii) any content or data you input into the Services, including our use of such data as permitted in these Terms (for example, if your Customer Data infringes someone’s rights or you didn’t have consent to use it). This indemnity would cover, for instance, claims by your customers or employees that you failed to obtain consent for messaging them, or claims that your business’s activities through Nassima were unlawful.

You also agree to indemnify and hold us harmless from any claims or fines arising from your failure to obtain necessary consents for communications you send via Nassima, or other violations of communication/privacy laws in your use of the Services (such as unsolicited messaging).

We will: (a) promptly notify you of any claim for which we seek indemnification (provided that a failure to promptly notify only relieves you of your responsibility to the extent it prejudices your ability to defend the claim); (b) permit you to control the defense and settlement of the claim, as long as the settlement does not require payment from us or admission of fault by us and fully releases us; and (c) cooperate with you (at your cost) in the defense. We may participate in the defense with our own counsel at our expense.

Our Indemnification of You: We agree to defend, indemnify, and hold you (and your officers, directors, and employees) harmless from any third-party claim that the Nassima platform, as provided by us and used in accordance with these Terms, directly infringes a valid patent, copyright, or trademark of a third party, or misappropriates a third party’s trade secrets. If such an IP infringement claim arises, we may choose to (a) modify the Service to be non-infringing, (b) obtain a license for continued use on your behalf, or (c) terminate your subscription and refund any pre-paid fees for the unused term. This indemnity does not apply to use of Nassima in combination with other products not provided by us, or to any content/data you provide. It also does not apply if you are using the Service in breach of these Terms. This section states our entire obligation with respect to any intellectual property infringement claims. We will handle IP claims for you in a similar manner: you must notify us promptly, let us control the defense/settlement (we won’t settle in a way that imposes liability on you without your consent), and provide cooperation.

Term: These Terms are effective as of the moment you first accept them (e.g., by clicking “I Agree” or by using the Services) and will continue in effect until terminated by either party as allowed herein.

Termination by You: You may terminate this Agreement at any time by canceling your subscription and ceasing all use of the Services. If you simply stop using the Services, these Terms continue to apply until you actively terminate or until we terminate for inactivity or other reasons. Note that termination will not entitle you to any refund of prepaid fees (see Section 4 on cancellation). You are responsible for exporting your data prior to termination.

Termination by Us: We may suspend or terminate your access to the Services (in whole or in part) immediately upon notice to you if: (a) you materially breach these Terms or violate applicable law, and such breach is not cured (if curable) within 10 days of our notice; (b) your use of the Services poses a security risk or could adversely impact the Services or others; (c) we are required to do so by law or government order (for example, if providing the Service to you or in your region becomes unlawful); or (d) you fail to pay any amounts due for more than 15 days past the due date. Additionally, if you are on a free plan, we reserve the right to terminate your account after a prolonged period of inactivity or if we decide to discontinue the free tier, with notice when feasible.

In case of termination or expiration of this Agreement: (i) we will stop providing the Services and your rights under these Terms will cease; (ii) you must immediately cease all use of the Services and delete any locally installed software or documentation provided by Nassima; (iii) any accrued obligations (including payment of any outstanding fees) will be due; and (iv) Sections of these Terms which by their nature should survive (such as indemnities, limitation of liability, disclaimers, confidentiality, and dispute resolution) shall survive. We may delete your account and data following the data retrieval period as described in Section 6.

Early Termination by You for Breach: If we materially breach these Terms and do not cure the breach within 30 days after you provide written notice to us, then you may terminate the Agreement. In such case, we will refund any pre-paid fees covering the remainder of your subscription term on a pro-rata basis. Other than that scenario, termination is your sole remedy for any dissatisfaction with the Services.

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. If applicable, the laws of the Abu Dhabi Global Market (ADGM) or Dubai International Financial Centre (DIFC) may apply (if we stipulate jurisdiction in one of those free zones for dispute resolution). This choice of law does not deprive you of any consumer protections under the law of your country of residence that by law cannot be waived.

Good Faith Negotiations: In the event of any dispute or claim arising out of or relating to these Terms or the Services, both parties agree to first attempt to resolve the issue informally by contacting the other party and engaging in good faith discussions. You can contact us at support@nassima.ai (or legal@nassima.ai for legal notices) to raise a dispute, and we will attempt to resolve it through our support or legal team.

Arbitration: If we cannot resolve a dispute informally within 30 days, and unless prohibited by applicable law, any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Services shall be finally settled by binding arbitration. The arbitration will be administered by a reputable arbitration center in the UAE (for example, the Dubai International Arbitration Centre (DIAC) or the ADGM Arbitration Centre) under its rules then in effect. The arbitration proceedings shall be conducted in English. One arbitrator will preside who is neutral and independent. The arbitrator’s award will be final and may be entered as a judgment in any court of competent jurisdiction.

Opt-Out: You have the right to opt out of the arbitration agreement in this Section by sending us a clear written notice of your intent to opt out within 30 days of first accepting these Terms. The notice must include your name and account information and be sent to our registered address. If you opt out, or if this arbitration agreement is found unenforceable, you agree that any dispute shall be resolved exclusively in the courts of the UAE, and you consent to personal jurisdiction there.

Exception – Injunctive Relief: Notwithstanding the above, either party may seek interim or injunctive relief (such as a court order) in a court of competent jurisdiction to prevent immediate harm or to protect its intellectual property or confidential information, without first engaging in arbitration.

No Class Actions: You and we agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator (or court, if applicable) may not consolidate more than one person’s claims or otherwise preside over any form of a representative or class proceeding without consent of all parties.

Entire Agreement: These Terms, together with the Privacy Policy and any other guidelines or additional terms incorporated by reference, constitute the entire agreement between you and Nassima (Garage Hero L.L.C-FZ) regarding the Services, and supersede all prior or contemporaneous agreements, communications, and understandings (whether oral or written) relating to the subject matter hereof. In entering this Agreement, neither party has relied on any statement or representation not expressly set out herein.

Modification of Terms: We may modify or update these Terms from time to time. If we make material changes, we will provide you with notice (e.g., by email or a notification on our site) at least 30 days before the changes take effect, except that changes addressing new functions of the Services or changes made for legal reasons may be effective immediately. Your continued use of the Services after the effective date of an updated version of the Terms will indicate your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Services and cancel your account before the new Terms take effect.

Assignment: You may not assign or transfer these Terms or any of your rights or obligations hereunder, whether by operation of law or otherwise, without our prior written consent. Any attempt by you to do so without consent will be null and void. We may assign these Terms or any rights/obligations to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, with notice to you. These Terms bind and inure to the benefit of the parties and their respective successors and permitted assigns.

Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision will be enforced to the maximum extent permissible and the remaining provisions of these Terms will remain in full force and effect.

Waiver: No waiver by either party of any breach or default of these Terms will be deemed a waiver of any preceding or subsequent breach. Our failure to enforce any term or exercise any right under these Terms shall not constitute a waiver of that term or right.

Relationship of Parties: You and we are independent contracting parties. These Terms do not create any agency, partnership, joint venture, or franchise relationship. You do not have any authority to bind Nassima in any way, and we do not have any authority to bind you.

Notices: We may send you legally relevant communications and notices by email to the address associated with your account, by postal mail to the address in your account, or through notifications within the Service. You are responsible for keeping your contact information up to date. Official notices to us should be sent to the contact address listed on our website (or to Garage Hero L.L.C-FZ’s registered office) with a copy emailed to legal@nassima.ai. Electronic notices shall be deemed received 24 hours after sending, unless the sender is notified that the email address is invalid.

Contact Information: If you have any questions or concerns about these Terms, you may contact us at legal@nassima.ai or support@nassima.ai. Our mailing address is Business Center 1, M Floor, The Meydan Hotel, Nad Al Sheba, Dubai, U.A.E.

By using the Nassima platform, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them. Thank you for choosing Nassima to empower your business!