Can Nassima send emails?

Yes. Go to Settings, then Integrations, and connect the Emails card.

Today that means connecting a Gmail account: you enter the Gmail address and an app password, rather than choosing from an open list of email providers.

Email is on the starter plan, so unlike the other channels in Integrations, you don't need to upgrade to messaging or growth to turn it on.

Once it's connected, email lands in the unified inbox alongside your other channels, and stays linked to the right customer record.

From there, email lets you:

• Send and receive messages
• See when an email you sent has been opened
• Have the AI receptionist reply automatically, once it's enabled for the email channel
• Use reusable email templates for confirmations, reminders, and more

The AI receptionist and message templates work the same way across every channel — this is just how the email channel itself connects.

One inbox, one customer record, whether the message came in by email or anywhere else.