Where do I see my messages?
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Go to the Inbox in Nassima. It brings your customer conversations together in one place, so your team does not need to jump between different apps.
Depending on the channels you connect, you can manage messages from:
- SMS
- Telegram
- Facebook Messenger
- Voice and AI conversations
You can search conversations, filter by channel or status, see which messages still need a reply, assign conversations to team members, and keep the discussion connected to the same customer context.
You can connect channels from Integrations, including:
- WhatsApp Business
- Telegram
- Facebook Messenger
- SMS
- Phone calls
Once connected, conversations appear in the same Inbox, where you can search and filter messages, see what still needs a reply, assign conversations to team members, and keep each discussion connected to the relevant customer.
If the Nassima AI Receptionist is enabled, it can also handle incoming conversations across supported channels — answering questions, collecting customer information, creating bookings, and helping move requests into the right workflow.
You can also customize the messages Nassima sends automatically, including booking confirmations, appointment reminders, booking changes, job updates, on-the-way notifications, and pickup messages. The Templates section also lets you customize the messages Nassima sends automatically, such as booking confirmations, appointment reminders, job updates, and pickup notifications.
- Learn more about Nassima's omnichannel inbox and AI Receptionist:
- https://www.nassima.ai/en
Andere Formulierungen dieser Frage
- Is there an inbox?
- Can I see all customer messages in one place?
- How do I manage conversations?
- Does Nassima have a unified inbox?
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