Can I create message templates?

Yes. You can create, edit, and manage reusable message templates from the Templates section in the Inbox.

To create a template, Nassima needs:

• Template content
• Template type or purpose, such as a booking confirmation or a payment reminder

Templates are commonly used for:

• Booking confirmations
• Reminders
• Payment reminders
• Promotions
• Dispatch and on-the-way notifications

Templates work across channels, and the same template can support multiple languages.

WhatsApp and Messenger are the exception. Meta has to review and approve those templates before you can send them, with approval tracked separately for each language, and approval can take time. If a reply would otherwise fall outside WhatsApp's allowed reply window, Nassima automatically falls back to an approved template instead.

Creating, editing, and submitting templates for approval is done from the Templates section itself. If a customer needs a templated message sent while you're away, you can also reach Nassima's helpdesk on WhatsApp, Telegram, or email and your team can action it.

To send a template to a large group of customers at once, such as a promotion, that's handled separately through broadcast messaging rather than a single conversation.

Set a template up once, and Nassima can put it to work automatically, in the right language, on the right channel.