Can I collect customer feedback?

Not as one dedicated feedback system, but there's a real way to capture this today.

When a customer reports a problem, sounds dissatisfied, or asks to escalate something while talking with Nassima, it can log that as a complaint for your team to follow up on, across WhatsApp, SMS, email, or web chat. That's covered in more depth under Log a complaint.

For a structured, public record of what customers are actually saying, see Google Business review management, which tracks and helps you respond to your Google reviews.

There is a Feedback page inside Nassima, but it runs the other direction: it's where you send Nassima a bug report or feature request about the platform itself, not a place where your own customers' feedback lands. If you're looking to reach a person at Nassima instead, see Human support or Nassima front desk support.

A dedicated feedback or satisfaction-survey tool, with its own list of submissions you can browse, isn't available yet.

Between what Nassima logs automatically when a customer complains and what shows up in your Google reviews, you already have a real read on how customers feel about the work, even without a single feedback inbox to check.