Can customers leave a voicemail?

No. Nassima does not have a voicemail feature.

When a call comes in, the AI receptionist answers it live and has a normal conversation, the same as any other call. If a call cannot be completed — the caller hangs up, the line is busy, or nobody answers — nothing is recorded from that caller afterward.

There is no voicemail recording. There is no voicemail inbox to check.

What does get kept is a record of the attempt itself. Every call, answered or not — including calls that were missed, went unanswered, or failed to connect — is logged with its status, so a call never simply disappears even without a message attached to it.

A caller who wants a callback can still ask for one during the call itself. That gets flagged to your team as a notification with the conversation details attached, not a recording the caller leaves behind — see Human escalation for how that hand-off works.

This sits alongside two other known limits on voice calls: the AI cannot transfer a call to another number (see Voice call transfer limitation), and calls run about five minutes before they end (see Maximum call duration).

• See the AI receptionist:
• https://www.nassima.ai/en/ai-receptionist

No message waiting to be checked later — just a clear log of every call that came in, so nothing quietly falls through.