How do I reschedule a booking?

Go to the Operations section to see every booking, then open any one of them to reschedule or cancel it. Switch between the list and calendar view depending on how you like to browse.

Every time a booking is created or rescheduled, it's logged to that booking's own change history, so you can see exactly what changed and when. Cancelling a booking doesn't add an entry to that history — it just updates the booking's status directly.

Whenever a booking is cancelled — whether you cancel it yourself or the customer cancels it — Nassima notifies the customer automatically, so you don't have to send that update yourself. Reschedules work a bit differently: that automatic notification only fires when a customer reschedules their own booking, through their portal or a private link. If you reschedule a booking from the Operations section, you'll still need to let the customer know yourself.

Customers don't have to go through you either. When self-service is enabled for your branch and you're still within the change window, they can reschedule or cancel their own bookings from their portal (see Customer portal), or from a private link tied to that specific booking that lets them do the same without logging in at all. Once that window has closed, or if self-service isn't enabled, no private link is generated for that booking, so they'll need to reach out to you or Nassima instead.

However a booking gets changed — by you, by Nassima, or by the customer themselves — it's still the same underlying booking record, so you always have one accurate view of it.