Can the AI reply to my customers automatically?

Yes. With the AI receptionist enabled and a channel connected for that purpose, Nassima replies to your customers' inbound messages on its own.

To turn it on, go to Nassima Tools, then Receptionist, and enable the AI receptionist. Then connect the channel you want it to handle from Integrations. Nassima currently handles conversations on:

• WhatsApp
• Email
• SMS
• Telegram
• Instagram
• Facebook Messenger

Once it's live, Nassima uses your business information, your services, and the ongoing conversation history to write each reply, so a returning customer doesn't have to repeat themselves. For the full step-by-step of how a message moves from your inbox to an AI reply, see Inbound message AI workflow.

Inside the conversation, Nassima can:

• Answer questions about your services, hours, and catalog
• Book an appointment
• Create a quote
• Look up or send an invoice
• Check the status of a payment
• Update the customer's own contact details, such as a phone number

For example, a customer can message "Book me in for an appointment next Thursday at 3pm" or "Can you check if my last invoice has been paid?" directly in the conversation, and Nassima acts on it using the same customer record that's shared across the rest of Nassima.

Some of these, like booking an appointment, creating a quote, or sending an invoice, ask the customer to confirm before Nassima goes ahead. See Action consent for how that works. When Nassima can't resolve something itself, it hands the conversation to a person on your team, covered under Human escalation.

Automated replies are about answering inside the conversation itself, not running your inbox for you. Assigning conversations, marking them read, or organizing the queue is still something your team does by hand.

This is the messaging-channel side of the AI receptionist. See AI receptionist for what it can do more broadly across channels.

The result: your customers get an answer the moment they message you, on whichever channel they already use, without you having to be the one typing it.