Can the AI answer my phone calls?

Yes. Connect your phone number and the AI answers your calls automatically.

You'll need your own Twilio account for this — Nassima doesn't provide the phone line itself. Save your Twilio number and credentials under Settings, then Integrations, then copy the two webhook URLs shown there into that number's Voice Configuration in your own Twilio console. See Phone number and telephony for the full connection steps. Once it's connected, go to Nassima Tools, then Receptionist, and turn on the AI receptionist. From there, Nassima picks up the call, greets the caller with your own greeting message, and carries a normal spoken conversation.

During the call, Nassima can:

• Answer business questions using your company information and FAQs
• Book an appointment
• Create a quote
• Look up customer information
• Escalate to your team when it can't help

Booking, quoting, and looking up a customer here work the same way they do everywhere else in Nassima — see Book an appointment and Create a quote for what each one needs. When Nassima genuinely can't resolve something on the call, it notifies your team instead of guessing, covered under Human escalation.

A written transcript of the call is generated too, so you can go back and read what was said — see Call recording and transcripts for what's captured.

There are a few limits worth knowing. Calls run about five minutes, the AI can't transfer a call to another number, and there's no voicemail or press-one menu — each has its own entry if you want the specifics.

The greeting message and language are customizable per number — see Call greeting customization to set that up. For the full step-by-step of how a call moves from ringing to resolved, see Inbound call workflow. This is the phone side of the AI receptionist — see AI receptionist for what it can do more broadly across every channel.

Answer the phone the way you'd want a great receptionist to — helpful, on-brand, and quick to loop in your team when a caller genuinely needs a person.