Does the AI ask before taking actions?

Yes. Nassima checks with the customer before doing anything that has a real consequence — that isn't a setting you turn on, it's built into how the AI receptionist behaves.

Before it goes ahead, Nassima lays out exactly what it's about to do and waits for the customer to confirm. That applies to:

Booking an appointment Rescheduling, updating, or cancelling a booking Creating or updating a quote Sending a payment link Sending the customer a message on WhatsApp, email, SMS, Telegram, Instagram, or Messenger, when Nassima is the one reaching out rather than replying to what the customer just said Sending an invoice

Nothing on that list is booked, sent, or changed until the customer agrees to it. The ordinary back-and-forth reply Nassima gives inside a conversation isn't one of these checks — it answers on its own, the way a receptionist would; it's the proactive, one-off sends above that wait for a yes.

This holds even when the customer asks for it directly. A customer can request a booking or a quote right inside the conversation, on WhatsApp, Telegram, or email, and Nassima will still present the details and wait for them to confirm before anything is actually booked or created. For example, a customer messages "Book me in for a haircut Thursday at 2pm," and Nassima proposes that time and asks them to confirm before the appointment is locked in.

For the fuller picture of how Nassima carries a conversation from a customer's first message to a completed action, see AI-powered automated replies and Inbound message AI workflow.

A customer's booking and their money stay in their hands — Nassima proposes, the customer decides.