How do I track order fulfillment?

Yes. Open an order from the Orders section under Store to track it through fulfillment.

An order moves through a set sequence:

• Received
• Preparing
• Ready

From Ready, it becomes either Collected, for a pickup, or Out for Delivery and then Delivered, for a delivery. Alongside pickup and delivery, Nassima also covers onsite and digital fulfillment — four fulfillment types in total.

Staff claim an order to start working on it, and release it back to the queue if they can't finish, so someone else can pick it up. Fulfillment can also be cancelled before it's complete.

The delivery address and pickup time travel with the order the whole way, right on the invoice record itself, alongside its payment status.

Your customer doesn't have to chase you for status either — each order gets its own tracking page, so they can check where things stand without logging in or messaging you.

This is the fulfillment side of running your storefront — for checkout, payments, and the rest of order management, see Sell products and services online.

Staff claim it, work it, and hand it off — and both you and the customer can see exactly where it is the whole time.