Can the AI schedule reminders?

Yes, for appointment reminders. During a conversation with your AI receptionist, a customer can ask to be reminded before their appointment, and Nassima schedules that reminder message to go out automatically at the right time.

For example, a customer could say: "Can you remind me the day before my appointment?" and Nassima takes care of scheduling and sending it — no extra step needed from your team.

You need the AI receptionist enabled for this to work.

Broader scheduled or recurring work, like following up on something every week or rechecking a task overnight, is a separate, staff-facing capability rather than something the customer-facing AI receptionist decides on its own mid-conversation. A team member tells your staff assistant what to schedule and how often, and it requires the Growth plan plus your consent as the owner before anything runs.

That way, a customer who wants a nudge before their appointment gets one automatically, without anyone on your team having to set a reminder by hand.