What is an AI action?

An AI action is one task the AI performs for you inside Nassima.

Each action is counted by how much work the task takes, not just that it ran. A simple lookup counts as one action. A heavier task, like generating a video, can use several times that.

Messages do not come out of this allowance. Each channel you connect keeps its own separate monthly quota instead:

Email: unlimited on every plan SMS: not included on Starter or Messaging; Growth and Scale get SMS, priced by country rather than a flat quota Phone minutes: not included on Starter or Messaging; 300 minutes on Growth; a custom amount on Scale WhatsApp: not included on Starter; 1,000 on Messaging; 5,000 on Growth; 10,000 on Scale Telegram, Facebook, and Instagram: not included on Starter; 5,000 each on Messaging; 20,000 each on Growth; 100,000 each on Scale

Your plan includes a monthly AI action allowance, from 750 on Starter up to 20,000 on Scale — see your plan's pricing for the exact number on your tier. You can check your current balance and usage any time from the Billing section, under Settings.

When you're close to your limit on AI actions, voice minutes, or messages, you can top up from the same Billing section — see topping up AI actions for pack sizes and pricing.

If you're not sure how many AI actions your business will need, just ask. Someone on the team can help you work through an estimate — see Human support for the ways to reach them.

One allowance covers everything the AI does for you, tracked in the same place as the rest of your plan.