Can I describe symptoms to get a diagnosis?

Yes, you can describe what the vehicle is doing, and Nassima will talk it through with you.

There isn't a separate symptom-diagnosis page for this today. It happens inside a conversation with Nassima, the same way you'd describe a problem to a mechanic.

A description of the symptom is enough to start. It helps to include:

The symptom itself, such as a noise, a vibration, or a warning light When it happens, such as under braking, on startup, or at highway speed Anything else worth noting, like how long it's been going on or whether it's getting worse

From there, Nassima typically asks a few follow-up questions to narrow things down, then lays out the possible causes ranked by how likely each one is. These come back labeled as possibilities worth looking into, not a confirmed diagnosis. Behind the scenes, this draws on Nassima's general automotive knowledge and tools such as fault code and recall lookups, not a dedicated symptom-to-repair database — so treat it as a useful starting point for the conversation, not a final list of recommended repairs.

Once the vehicle is actually in for work, confirming what's really wrong is handled by a separate part of Nassima: Inspections and AI detection, where issues get identified and turned into quote line items.

Describing the symptom to Nassima first can help you and the customer narrow things down before the vehicle ever reaches the bay.