How long can a call last?

Cette réponse n'est pour l'instant publiée qu'en anglais.

Yes. AI voice calls have a fixed maximum length of about five minutes. Once that's reached, the call ends automatically.

This is a fixed system limit rather than a per-business setting, so there's currently no way to extend or configure it.

If a call gets cut off before the conversation is finished, the customer isn't stuck. They can call back, or reach the business by message on whichever channel is easiest for them:

  • WhatsApp
  • Telegram
  • Email

For example, a customer could message: "Hey, we got cut off on the phone earlier — can we finish booking my appointment for Thursday?"

What actually happens during the call itself, the greeting, answering questions, booking appointments, and escalating to a person when needed, is covered under AI-powered inbound calls and Inbound call workflow. This entry is just about the length limit.

  • Learn more about the AI receptionist:
  • https://www.nassima.ai/en/ai-receptionist

So even when a call runs long, the conversation doesn't have to just drop — it can carry on in writing instead.

Autres formulations de cette question

  • Is there a time limit on calls?
  • What happens if a call goes too long?

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