Can I send a message to a customer?

Yes. Go to the Inbox in Nassima, open the conversation with that customer, and send your message on whichever channel you want to reach them on.

Nassima can send outbound messages to customers on:

• WhatsApp
• SMS
• Email
• Telegram
• Facebook Messenger
• Instagram

Each channel needs the matching contact detail on the customer's profile: a phone number for WhatsApp and SMS, an email address for email, and the customer's connected Telegram, Messenger, or Instagram contact for those channels.

Sending the same message to many customers at once as a bulk campaign exists as a capability inside Nassima, but it's not yet something you can ask Nassima to trigger for you in conversation.

The relevant channel needs to be connected first, from Settings > Integrations. Nassima also sends messages on its own inside workflows, such as booking confirmations and reminders — see Message templates for the full list.

WhatsApp has one extra rule: outside the 24 hour reply window, only an approved template can go out, not a free-form message. See WhatsApp 24-hour messaging window for the details.

However you reach a customer, the message lands in the same conversation thread as everything else you know about them.