Does Nassima have notifications?

Yes. Go to the Notifications page in Nassima to see everything happening across your business in one place. You'll also see a running count on the bell icon in the top navigation bar, so you know something is waiting even before you open the page.

A notification is raised when:

A new booking comes in A new storefront order comes in A payment comes in A payout needs your approval The AI receptionist hands a conversation to a person on your team, or raises a notification so someone can follow up when a call needs one — see Human escalation for how that works

An ordinary new message on its own does not raise a notification here. It shows up instead as an unread count on that conversation in your Inbox, so you'll still know it's waiting, just in a different place.

Viewing and managing your notification history is covered under In-app notifications, and choosing which channels you get notified through is covered under Notification channel preferences.

One place to check, instead of wondering whether something happened while you weren't looking.