Can Nassima send text messages?

Connect SMS from Settings, then Integrations — you'll find it listed as Twilio SMS. Link your Twilio account and a phone number that can send and receive text messages, and SMS becomes another channel Nassima works through.

To connect it, you need:

• A Twilio account
• A phone number on that account capable of sending and receiving SMS

SMS also sits on a higher plan than Nassima's other messaging channels. WhatsApp, Telegram, Messenger, and Instagram are available on the Messaging plan; SMS needs the Growth plan.

Once connected, your texts land in the same place as every other channel — see Unified inbox for how conversations, search, and assignment work there. See Send messages for everything else about messaging customers across channels.

If the AI receptionist is enabled and SMS is connected for that purpose, Nassima can also answer inbound texts on its own, the same way it does across your other channels — see AI-powered automated replies and AI receptionist for what that covers.

Opt-outs are handled for you automatically. If a customer texts STOP, Nassima records the opt-out and stops texting them going forward; HELP and START are recognized the same way, so you're not managing compliance by hand.

One more channel into the same inbox and the same customer record — nothing extra for you to manage.