What happens when someone calls my number?

Connect a phone number from Settings > Integrations and turn on the AI receptionist. Once that's done, every inbound call runs the same sequence:

The customer calls your business phone number The AI answers with a greeting you've set It holds a normal spoken conversation, using your business information to answer questions While talking, it can act — looking up the customer, booking an appointment, or putting together a quote If it can't handle something itself, it notifies your team instead of guessing Once the call ends, the call is logged and a transcript is generated

Customizing what the AI says when it picks up is covered under Call greeting customization.

The booking and quoting Nassima does mid-call use the same tools covered under Book an appointment and Create a quote. You can reach those same tools without picking up the phone at all, by messaging Nassima directly on WhatsApp, Telegram, or email — for example: "Book me in for a consultation next Tuesday at 10am."

When the AI hands a call to your team, that notification shows up in Notifications. How the handoff itself works is covered under Human escalation.

The transcript is created automatically so you can read back what was discussed. What audio is actually captured and kept is covered under Call recording and transcripts.

To use this, you need:

• A phone number connected
• The AI receptionist enabled

A few hard limits apply throughout, covered under Maximum call duration, Voice call transfer limitation, No voicemail, and No IVR menu.

This is the step-by-step mechanics behind AI-powered inbound calls — see that entry for the broader picture of what the AI can do on a call.

One call, one record — everything said and done on the phone stays connected to the rest of that customer's history.