Software für Übersetzungsdienste

Womit Übersetzungsdienste-Betriebe wirklich zu tun haben

6 dokumentierte Probleme aus veröffentlichter Forschung zu dieser Branche. Jedes verweist auf seine Quelle.

1. Order volume falling as clients run AI translation in-house

   Regular corporate clients start machine-translating internally and only send occasional review jobs. Small agencies and freelancers see fewer, smaller requests and must find new clients.

   Befund: Slator reports 43% of freelancers and LSPs saw reduced customer requests in 2025, with work moving upstream into enterprise teams and AI-enabled workflows; traditional language services contracted about 2%.

   In Nassima

   • Campaigns — campaigns are built from who actually bought what, and go out on their own rather than when someone finds the time
   • CRM — every enquiry, message and visit lands on one customer record automatically, so history survives staff turnover

2. Per-word pricing no longer fits MT post-editing jobs

   Clients expect lower per-word rates because MT did a first pass, but review effort varies widely. Agencies stuck on per-word quotes lose margin on hard files.

   Befund: Slator cites an ALC 2024 survey: 87% of LSPs still rely on the per-word model; a reader poll showed 68% per-word, 15% edit distance, 7% hourly, 3% subscription.

   In Nassima

   • Quotes — quotes go out the same day with the right prices, and the AI follows up on the ones that go quiet until they are won or lost
   • Recurring Billing — contracts and memberships bill themselves on schedule and retry what fails, instead of being invoiced by hand each cycle

3. Freelance translators paid late or not at all without written contracts

   A freelance translator or small translation business takes a job by email from a client or agency with no signed terms, delivers, and then waits months for payment. Recovery means chasing by hand or going to court.

   Befund: Freelancers Union describes the Freelance Isn't Free Act, which requires payment within 30 days unless otherwise agreed, written contracts for work over $800 and double damages for non-payment, in NYC, Seattle, LA, Minneapolis, Illinois and New York State. The source covers all freelancers and doesn't name translators specifically.

   In Nassima

   • Documents & Templates — the paperwork the job needs is generated from the job's own data at the moment it is needed, rather than retyped into a template
   • Invoicing — the invoice is built from the finished job and issued to the local tax rules — ZATCA, FTA or Factur-X — with no re-entry
   • Payments & Payment Links — a payment link goes with the invoice and the AI chases what is unpaid on its own schedule, so collections do not depend on anyone's memory

4. Clients demand human review and accountability for AI output quality

   Clients send machine output and want a translator to certify it, but accuracy liability sits with the provider. Agencies need clear scope and sign-off records of what was reviewed.

   Befund: Slator reports accuracy (72%) and quality (68%) concerns dominated discussion, with post-editing becoming a capability for managing AI output quality.

   In Nassima

   • Quotes — quotes go out the same day with the right prices, and the AI follows up on the ones that go quiet until they are won or lost
   • Documents & Templates — the paperwork the job needs is generated from the job's own data at the moment it is needed, rather than retyped into a template

5. Hybrid human-AI workflows strain project management

   An agency juggles MT runs, post-editors, reviewers and client feedback per file, tracked in email and spreadsheets. Handoffs slip and deadlines are missed.

   Befund: Slator notes 75% of respondents reported needing workflow improvements as hybrid human-AI models became standard.

   In Nassima

   • Jobs & Dispatch — the job carries its own schedule, assignee, parts and history, and moves itself through the workflow instead of waiting for someone to update a board
   • Customer Portal — the customer sees their own bookings, quotes, invoices and documents, which removes the calls that exist only to ask for them

6. Translation management systems too complex and costly for small agencies

   A small LSP buys a TMS for projects, vendors and invoicing, but setup is complex, per-seat pricing is steep and freelancer management is cumbersome, so part of the work stays in spreadsheets.

   Befund: G2 reviews of XTRF mention difficult navigation, complex setup, cumbersome user management, steep pricing and limited client-facing feedback features, with many reviewers from small companies.

   In Nassima

   • Jobs & Dispatch — the job carries its own schedule, assignee, parts and history, and moves itself through the workflow instead of waiting for someone to update a board
   • Customer Portal — the customer sees their own bookings, quotes, invoices and documents, which removes the calls that exist only to ask for them
   • Invoicing — the invoice is built from the finished job and issued to the local tax rules — ZATCA, FTA or Factur-X — with no re-entry

Probleme und Zahlen auf dieser Seite stammen aus veröffentlichter Forschung, jeweils mit Quelle. Sie beschreiben die Branche, kein Ergebnis eines Nassima-Kunden.

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