Can I set up a phone menu?

No. Nassima doesn't have an IVR builder or phone-menu system anywhere in the product, so there's no touchtone tree and no "press 1 for sales" screen to configure.

What happens instead: every inbound call goes to the AI Receptionist, which has a normal conversation with the caller rather than playing a menu of options. The caller just says what they need, and Nassima works out where that goes. For example, a caller can say something like "I'd like to book an appointment for Thursday" or "Can I talk to someone about my invoice," and the AI reads that request directly and routes the call from there.

To sum up what's not there and what replaces it:

No touchtone or DTMF menu No IVR tree to build or configure Natural conversation in place of a menu, with routing based on what the caller actually says

How a call is answered and handled end to end is covered under Inbound calls and the inbound call workflow — this entry is only about the menu system itself not existing.

• Learn more about the AI Receptionist:
• https://www.nassima.ai/en/ai-receptionist

You don't lose call routing by not having a menu — the caller just talks, and Nassima figures out where it goes.