How do I book an appointment?

Yes. Go to the Bookings section under Operations to create one yourself, or let Nassima book it for you during a conversation or a call.

Bookings gives you a calendar and a list view. To create one, Nassima needs:

• Customer
• Service or reason
• Date and time

You can also add:

• Staff member
• Notes
• Branch location

Your services need to be set up first: picking one from your catalog is what lets Nassima price the booking and raise a deposit or payment link where one applies. Business hours matter too, but only for bookings Nassima or a customer makes — those get checked against your configured hours and won't be allowed to land outside them. Booking it yourself from the Bookings section isn't held to that check, so you can still fit in a walk-in outside your usual hours if you need to.

Nassima confirms the details with the customer before the booking is actually created; see Action consent for how that works. This is the same AI receptionist behind your conversations and calls — see AI receptionist and Book an appointment for more on how it works.

If you assign a staff member, whether you do it yourself or Nassima does it while booking, Nassima can check who's actually free first instead of you having to look it up.

Customers can also book themselves, without your team touching it, if your online store has a booking page and self-booking is switched on for that branch. That's a setting you turn on per branch — customers and the AI receptionist can't switch it on themselves.

To collect more than the basics when someone books — questions specific to your business — see Booking forms.

Once a booking is created, a confirmation typically goes out to the customer. If your account requires approval before a booking is confirmed, your team gets notified to approve it first, and the customer's confirmation follows once that's done.

Once it exists, viewing, changing, or cancelling a booking is covered under Manage bookings.

However it lands on the calendar — you, Nassima, or the customer — it's the same booking, tied to the same customer record, ready to hand off to whoever needs it next.