How do I get support?

Yes. Nassima has its own AI support desk built into the platform, called Front Desk — separate from the AI receptionist that talks to your customers, and built only to help you run Nassima itself.

Go to Nassima Tools, then Front Desk. Inside, you'll find four tabs:

• Chat, to talk with the Front Desk agent directly
• Setup, a checklist for configuring your workspace
• Connections, to check the status of your connected channels
• History, to review your past conversations with Front Desk

Front Desk works from Nassima's own product documentation, so you can ask it to:

Answer questions about how a feature or the platform works Walk you through setting up a channel or feature, step by step Look into why a specific message isn't going out, including channel status and recent failed sends Bring in a person on the Nassima team when it can't work something out itself — see Human support for hours and response times

You can also reach Front Desk the same way you'd message Nassima's helpdesk, through WhatsApp, Telegram, or email, without opening the Front Desk tab yourself. For example: "Walk me through connecting my WhatsApp Business channel" or "Why didn't my last WhatsApp message to a customer go through?"

Front Desk is available on the Messaging plan and up.

Either way, you get an answer about your own account without waiting on a reply from a person.