Does Nassima have loyalty programs?

Yes. Nassima includes a full loyalty program, so customers earn points on what they buy and spend those points on what they buy next.

Go to Marketing, then Loyalty to create and manage a program — it opens straight to the Programs tab. Open any program to see its activity feed and its enrolled members, or start a new one from there. A guided setup flow that steps through the same configuration one screen at a time is also available directly at the link below, if you'd rather not build the program from the Programs page.

To set a program up, Nassima needs:

• Program name
• Earning rule, so how many points a customer earns per unit spent
• Redemption rule, so what a single point is worth when it's redeemed

Once a program is live, balances update automatically on every purchase and redemption, so nobody on your team has to adjust a customer's point total by hand.

Customers redeem against an invoice, and at checkout too if you have checkout redemption enabled for your business. Redeeming against a specific invoice has its own mechanics, covered separately under loyalty point redemption on invoices.

Every earn, redeem, expire, and refund is written to an append-only audit trail, viewable from Marketing, Loyalty, Transactions. Because it sits on the same customer record, that activity shows up next to the customer's invoices and payment history rather than off in a separate system, and it's what you or a customer can point to if a balance is ever disputed.

If you want customers carrying a scannable pass instead of just a balance on their profile, Apple Wallet-style passes and public join, invite, and pass links are covered separately under loyalty digital wallets.

Nassima's AI receptionist can already talk through a customer's membership tier and benefits in conversation, but loyalty points specifically aren't wired into that same lookup yet — treat a chat answer about someone's exact point balance as unconfirmed for now, and check Transactions for the real number instead. The guided setup above is also where Nassima can help fold a loyalty template into your initial configuration during onboarding; changing earning or redemption rules afterward is done from the Loyalty section itself, not through chat.

Set the rules once, and every purchase and redemption after that keeps the balance in sync on its own.